How YourGP is built
We set out to build services and facilities good enough that GPs want to stay their whole careers. This page explains what that means in practice.
A group of GP-led practices in Canberra
YourGP is owned by Dr John Deery and Dr Mel Deery. We run four general practices across Canberra — Crace, Denman Prospect, Lyneham and Garema Place in the city — along with two dedicated services, YourSkin CBR for skin cancer medicine and Canberra Vasectomy.
We have always believed the best patient care happens in GP-led practices. So rather than building a business that manages doctors, we built one that serves them: the systems, teams and spaces that let a GP practise excellent medicine, sustainably, for a very long time.
Everything below follows from that. The values describe how we behave, the pillars describe how we measure whether it is working, and the six questions keep every part of the organisation answering the same way.
Our values, in full
Caring
We get the right things done, the right way.
Excellence
We take pride in whatever we do.
Kaizen
Continuous improvement. We experiment, learn fast, and improve every day.
Our Four Pillars
They are sequential. Each one enables the next, which is why we refuse to fix a problem downstream without looking upstream first.
Team Excellence
Engaged employees are the foundation. Our reception, nursing and admin teams provide the service that everything else rests on.
GP Service Excellence
GPs are tenants receiving service and facilities, not employees being managed. Happy doctors do better medicine.
Patient Experience
Patients receive comprehensive, unhurried, evidence-based care — enabled by the two pillars above it.
Sustainable Enterprise
Margin protects the mission and funds reinvestment in all the pillars above. Financial discipline is what makes long-term planning possible.
We measure all of it. Staff engagement, GP satisfaction and patient experience are surveyed on a regular cycle, and the numbers are held against clear targets rather than quietly forgotten.
Six questions, answered the same way every time
A healthy organisation can answer six questions consistently, at every level. Writing ours down keeps us honest — and tells a doctor exactly what to expect here.
Empower great care
To provide the services and facilities we would want to receive ourselves — so our doctors can deliver exceptional patient care.
Care · Excellence · Kaizen
We tell the truth kindly, we do what we say we will do, and we improve a little every day.
Build the conditions
We build the systems, teams and spaces that let a GP practise world-class medicine — efficiently and sustainably.
Four measured pillars
Team, GP service, patient experience and a sustainable enterprise — each held to a number we publish to ourselves.
Clear goals
We rally around a small set of clear short- and long-term goals, reviewed regularly so the whole team pulls in the same direction.
The team serves the doctors
Our reception, nursing and admin teams exist to serve our GPs and their patients. The GP's part is clinical excellence and genuine care.
Teaching the next generation
We are the preferred training location for GP registrars in Canberra, and we take part in teaching medical students and new GPs. In 2020 we were recognised with an RACGP state award.
Want to see how this works day to day?
Our information packs go into the detail — facilities, clinical support, how we bill, hours and leave, and what your first weeks look like.
Join the teamOr start here: Australian GPs · UK GPs